Product Specialist

Description:

Job Summary

The incumbent works closely with the Sales Manager in managing the Consumer Health/ Pharmacy channel.

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising
• Prepare quotation/tender prices, delivery, and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Strong communication and negotiation skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, and PowerPoint)
• Good command of English, both written and spoken

• Minimum Degree in Allied Health program will be added advantage.