Customer Service Advisor (Mandarin) - Normal Working Hours
Agensi Pekerjaan Mango Global Technologies Sdn Bhd Kuala Lumpur Full-time
Role - Customer Service
Language required: Mandarin and English
Working Hours- Rotational shift
Minimum Education- Bachelor's degree in Marketing, Business, Information Technology, or related field.
Date of joining- May 2026
Training period: 1 month (Salary will be provided during training)
Minimum Requirement:
- 2.5+ years of experiencein customer or technical support, preferably in adigital advertising or BPO environment.
- Hands-on experience with live chat and ticket management systems
- Strong interpersonal skills with a customer-first, empathetic approach to support.
- Handle customer queries on bookings, cancellations, payments, app issues, and ride experience.
- Provide support via phone, chat, and email.
- Assist drivers with onboarding, document checks, and account activation.
- Manage fare disputes, refund requests, lost & found, and promo code issues.
- Log and resolve complaints within SLA; escalate complex cases when needed.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Overtime Pay
- 5 Working Days
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