Client Project Manager
iWISERS Petaling Jaya Full-time
Oversee communications with multiple clients, ensuring a clear understanding of their business needs and aligning them with internal team deliverables.
- Lead efforts to maintain and grow client relationships, driving contract renewals and long-term partnerships through strategic account management.
- Review and guide the preparation of client reports, demo decks, and presentations, ensuring quality and alignment with business objectives.
- Develop a deep understanding of our scope of services and effectively communicate and position these solutions to clients.
- Serve as a subject matter expert, offering strategic advice and insights based on clients’ objectives, industry trends, and gathered intelligence.
- Lead client meetings or conference calls to define, assess, and advise on client goals, campaign performance, and project outcomes.
- Build and nurture strong, trust-based relationships with clients, ensuring high satisfaction and retention.
- Identify and pursue upselling and expansion opportunities within existing client accounts to maximize growth potential.
- Supervise task progress, reporting, and deliverables across teams to ensure timely updates and escalation when needed.
- Act as the lead Project Manager for key accounts, ensuring seamless execution, client satisfaction, and timely issue resolution.
- Demonstrate strong project and time management skills, including the ability to lead teams under tight deadlines and high-pressure situations.
- Oversee internal coordination to ensure Service Level Agreements (SLAs) are met and quality standards are maintained across all client projects.
- Collaborate cross-functionally with Design, Development, Sales, Finance, and Analytics teams to drive successful project execution.
- Serve as the primary point of contact and escalation for client communications, ensuring smooth and effective client interactions.
- Strategically manage operational client relationships, ensuring alignment between client expectations and internal capabilities.
- Lead by example in high-pressure situations, maintaining professionalism, confidence, and solution-oriented thinking.
- Stay informed on social media and digital marketing trends, providing thought leadership to both clients and internal teams.
- Continuously enhance team performance, client servicing strategies, and interpersonal communications.
- Perform other strategic or operational duties as assigned by management.
- Proven experience in a managerial role within Account Management, Client Services, or a related field.
- Strong understanding of market research, strategic sales planning, and advanced negotiation techniques.
- Proficient in Microsoft Office Suite; familiarity with CRM platforms and project management tools is highly desirable.
- Exceptional communication, leadership, presentation, and stakeholder management skills.
- Demonstrated ability to lead and manage cross-functional projects while building and maintaining strong client relationships.
- Excellent organizational, analytical, and time-management skills with the ability to prioritize effectively.
- Proactive, driven, and passionate about delivering client success and business growth.
- Bachelor’s degree in Business Administration, Marketing, Sales, or a relevant field; a Master’s degree is an advantage.
Robert WaltersKuala Lumpur, 11 km from Petaling Jaya
An exciting opportunity awaits for a Project Manager in Kuala Lumpur, where you will play a pivotal role in delivering business and technology transformation projects within the banking or insurance sector. This position is designed for someone who...
CBREKuala Lumpur, 11 km from Petaling Jaya
Project Manager - Facilities (Batu Kawan, Penang)
Job ID
229405
Posted
22. Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management, Project Management
Location(s)
Batu Kawan - Pulau Pinang - Malaysia
About...
Sweetmag Digital (M) Sdn BhdPetaling Jaya
Experience: 3+ years in digital marketing agency or equivalent
• Skillset: Performance marketing (Meta, Google), SEO basics, client communication, project management tools
• Tools: Proficient in ClickUp, Google Analytics, Meta Ads Manager, Google...