[ref. e67402604] Senior sales executive
Position: Senior Sales Executive
Role and Responsibilities
Category
Sub-category
Main Activities
Sales Planning
Annual Sales Target setting
Set-up each individual customer target by monthly basic on own forecast of market trend.
Sales Activity
Customer inquiry correspondence
Reply all queries and correspondence from overseas/local customer and branch in timely manner.
Quotation Preparation and negotiation
Provide quotation and price negotiation to customer.
Order Management
Prepare sales contract and proforma invoice for the order confirmation.
Check the progress of orders, production status, delivery status by communicating with production team and customer.
Highlight special request from customer to production and follow up until completing to meet customer satisfaction.
Stock monitering and control
Monitor the stock status and control stock level.
Customer Management
Customer complaint/claim management
Check and figure out the details of the complaint/claim, Visit customer with technician if necessary to settle the case swifly.
Customer Visit
Receive customer when they visit company.
Visiting Customer
Visit customers in regular basis to build/maintain good relationship and to check/update the market status, their business status, competitors' movement and expect potential orders.
Customer card management
Regulary update customer card; customer profile, special requirement, customer visit report, complaint & investigation report must be stated clearly in CRM.
Role and Responsibilities
Category
Sub-category
Main Activities
Marketing
Market Research
Market research/Market survey for company's market share, market trend, competitors info or area suppliers, supply chain of customer, marketing strategic, potential of development and others necessary info to enhance sales knowledge.
Exhibition / Technical seminar
Coordinate to hold technical seminar by supporting team leader.
Shipment Management
Shipping order management
Set monthly shipment schedule and make sure monthly shipment target achievement.
Prepare/distribute shipping order as customer request considering delivery schedule, inventory status, production schedule.
Check the all shipping-related documents; Invoice, packing list, BL, D/O, coil list, container load list, cert to prevent mistake.
Vessel/Transportation arrangement
Liaise with logistics, transporters, forwarding agents, liner agent for vessel and delivery schedule
Make sure vessel or transport booking within budget or lowest rate.
Factory Coordination
Coordinate with production to make sure order will be ready before shipment, with shipping to shipment arrangement and QC for the required certificate
Payment Collection
Payment status monitering
Monitor and follow up the payments status with the customer and oversea branch to ensure monthly achievement of ACP(Average Collection Period)
Monitor overdue invoices to ensure the collection of the payments
Team Support
Team KPI Management
Prepare and complete KPI project requirement and KPI Report
CMS Management
Prepare standardization
Internal meeting
Attend internal meeting related sales activities
Regular Report Management
Reivew and prepare Sales report; weekly report, S&P report, chairman report etc
Sales Training
Attend training organize by HR or team leaders.
Job Specification
Attributes
Requirements
Qualification
Education Background
Diploma/Bachelor's degree in Business Administration, Sales, Marketing, Logistics, Engineering, or equivalent.
Work Experience
Job Carrier
At least 5 years experience of Sales in any industry; or
At least 5 years experience of Sales Executive (indoor, outdoor) related in manufacturing environment preferably in MNC/heavy manufacturing industry especially related to steel industry
Knowledge
Job-related Knowledge- Principles and methods for showing, promoting, and selling products or services. Marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Principles and processes for providing customer and personal services. Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of Products and Process.
- Market and customer analysis.
Skills
Language Skills
Language
Level
Mandarin
Beginner
Inter mediate
Advanced/ Fluent
Proficient
Native
English
Beginner
Inter mediate
Advanced/ Fluent
Proficient
Native
Malay
Beginner
Inter-mediate
Advanced/ Fluent
Proficient
Native
Functional/Technical Skills
Machinery / Equipment
Level- –
Computer program
Level
Microsoft Office
Intermediate
Competency
Type
Level
Competencies
Compan
Competency
Core Professional Level- Ownership/Accountability
- Collaboration/Teamwork
- Continous learning/innovation
- Planning/Organizing
- Market & Product Expertise
- Result-oriented
- Influence/Negotiation
- Customer relationship management
- Initiative — a willingness to take on responsibilities and challenges.
- Independence — developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Persistence — persistence in the face of obstacles.
- Possess positive attitude
- Good interpersonal and communication skills
Job Compensation
Attributes
Description
Compensation
Diploma Holder
Starting of RM 2,000 & above: Freshly graduated from College or University
Degree Holder
Starting of RM 2,500 & above: Freshly graduated from College or University
Diploma / Degree holder with relevant experience
Compensation will vary with individual. (Min. of five years sales experience)
Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]
or
Kindly contact Mr Edwin +6012 692 5453 or send your resume to [crcs-my-recruitment@cityrecruit.com.my]