Sales Support Associate - Kuala Lumpur

Strong written communication skills in English and Malay Friendly, empathetic, and customer-focused attitude

• Sales-oriented mindset with the ability to convert inquiries into purchases
• Familiarity with Facebook Messenger and WhatsApp
• Good time management and ability to handle multiple chats at once
• Knowledge or interest in wellness, lifestyle, or health-related products is a plus
• Respond promptly to customer inquiries via Facebook Messenger and WhatsApp
• Understand customer needs and recommend suitable wellness products (e.g., massage chairs)
• Explain features, pricing, promotions, and payment options clearly
• Guide customers through the buying process, from inquiry to payment and delivery arrangement
• Follow up with potential leads and maintain a consistent communication flow
• Record customer information, preferences, and feedback accurately
• Coordinate with sales, warehouse, and delivery teams to ensure smooth order fulfillment
• Help manage appointment bookings for showroom visits or product trials
• Keep up-to-date with current promotions, product updates, and wellness trends
• Build long-term customer relationships by offering trustworthy advice and support
• Free parking