[ref. k51834120] Quality Assurance - Customer Service (In House) - Mandarin (Full Time Permanent) Fully Remote

Quality Assurance QA In House Mandarin Full Time Permanent Igaming Industry

Fully Work from Home

Basic Salary Range: RM 3,500 - RM 5,500 Open for Negotiation

Requirements:

Must have:

• Minimum SPM level qualification or higher. Fluent in English, Mandarin, and Malay (verbal, written, and reading)
• Minimum 2 years of work experience, including at least 1 year in quality assurance within customer service, BPO, or call center environments
• Strong compliance awareness, communication and analytical skills
• Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work
• Required to have QA experience in Live Chat

Key Responsibilities:

• Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service.
• Provide constructive feedback to agents to enhance their skills and performance.
• Ensure that customer service operations comply with all relevant regulatory requirements and industry standards. (compliance)
• Collaborate with the CS management team to identify areas for process improvement and streamline workflows.
• Provide regular reports to management highlighting key quality metrics, areas of excellence, and improvement opportunities.
• Implement strategies to enhance the efficiency and effectiveness of customer service operations.
• Year End 13th Month Bonus
• Up to 6 Months Performance Bonus
• Medical Benefits