Call Centre Executive | Contract
Agensi Pekerjaan Career International FOS Sdn Bhd Kuala Lumpur Full-time
Fresh graduates with Degrees / Diplomas are encouraged to apply
- SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English)
- Must be willing to work on 6 months Contract if selected for the position and will convert permanent or extend contract depending on the staff performance.
- Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time)
- Immediate Joiners ONLY
- To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To resolve customer issues efficiently and effectively, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support.
- Shift allowance
- Medical Benefits
- EPF & SOCSO Deduction
- Contract is renewable or convertible to permanent based on performance
- 8 off days per month
- Training will be provided for 3 weeks
- Banking Industry
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