Sales Operation Manager
Hong Lea Distributors Sdn Bhd Senai Full-time
Diploma / Bachelor's degree in Business Administration, Marketing, or a related field.
- 4-6 years of experience in FMCG sales or account management, preferably within a distribution environment.
- Strong communication and negotiation skills.
- Ability to analyze sales data and identify market trends.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Excellent problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
- Team player with strong interpersonal skills.
- Fluency in English is required; proficiency in Mandarin is an advantage.
- Assist in building and maintaining strong relationships with key principle and local key accounts.
- Support in the development and implementation of sales strategies and account plans for assigned accounts.
- Track sales performance and monitor KPIs.
- Ensure sales targets are met by supporting the execution of promotional and sales plans.
- Conduct regular visits to key distributor locations and retail points to ensure optimal product placement and visibility.
- Analyse sales trends, market dynamics, and competitor activities to identify new business opportunities.
- Provide field coaching to the sales team.
- Coordinate the execution of promotional activities and marketing campaigns with direct reports (Sales Representatives & Merchandisers)
- Collaborate with the marketing team/ KA team to ensure sales promotions align with overall brand strategy and objectives.
- Gather and report feedback from distributors and customers regarding product performance and promotional effectiveness.
- Act as the main contact point for key accounts, ensuring their needs and expectations are met promptly
- Assist in resolving customer complaints or issues related to products, deliveries, or services.
- Provide regular sales reports, market insights, and competitor analysis to management.
- Assist in preparing forecasts and budgets for local accounts.
- Collaborate with internal teams (e.g., supply chain, finance, marketing) to ensure smooth execution of sales strategies and operations.
- Coordinate logistics to ensure timely delivery of products to customers
- Support in resolving local account issues such as product damage or short supply from branches.
- Ensure branches or distributors maintain sufficient stock levels to avoid lost sales
- Monitor stock freshness at branches & take lead to clear NES stocks when necessary.
- Responsible for managing branch P&L performance
- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Professional development
Robert WaltersJohor Bahru, 20 km from Senai
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resumes from recruitment agencies or fee based recruitment services.
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Celestica Gbs Malaysia Sdn. Bhd.Senai
does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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