[ref. d19173202] IT Support Executive

• Key Responsibilities:
• Demonstrate a proactive approach to learning and professional development, engaging in hands-on experience and self-study to master new technologies.
• Commit to diligent work habits to consistently exceed customer satisfaction goals.
• Execute the implementation and deployment phases of diverse IT projects with precision.
• Apply patience and analytical skills to troubleshoot technical issues and develop innovative solutions.
• Prepare clear and concise customer reports and documentation using email and word processing software.
• Qualifications:
• A strong willingness to learn and adapt to new technologies through self-directed study and practical application.
• A commitment to hard work and dedication to achieving exceptional customer satisfaction.
• Experience in implementing and deploying IT projects.
• Proven ability to patiently analyze problems and develop effective solutions.
• Proficiency in creating customer reports and documentation using email and word processing software.
• Preferred Qualifications:
• Additional certifications in Microsoft, Linux, Cisco, or related technologies are highly desirable.
• Benefits:
• Professional Development: Opportunities for continuous learning and growth in the IT field.
• Impactful Role: Directly contribute to customer satisfaction and the success of IT projects.

This is an excellent opportunity for a hardworking and patient individual to grow their career in IT support. If you are passionate about technology and dedicated to customer satisfaction, we encourage you to apply!

As an IT Support Executive, you will play a crucial role in ensuring the smooth operation of IT infrastructure and providing exceptional technical support to our customers. This is an excellent opportunity to expand your IT skillset and contribute to a dynamic and growing organization.

• Responsibilities:
• Continuous Learning: Proactively acquire new computing skills with minimal supervision, demonstrating a commitment to professional development and staying current with industry trends.
• Problem Solving & Research: Eagerly conduct thorough research and identify effective solutions to a wide range of software and hardware issues, leveraging your analytical skills and technical expertise.
• Pressure Management: Effectively manage workload and prioritize tasks to resolve problems efficiently and within established service level agreements (SLAs), ensuring minimal disruption to business operations.
• Customer Communication: Provide prompt, accurate, and professional feedback to customer requests, maintaining clear and concise communication throughout the resolution process.
• Initiative & Innovation: Take initiative to research and implement innovative solutions to complex problems, contributing to the continuous improvement of our IT support services.
• Flexibility: Demonstrate a willingness to work flexible hours as needed to address critical issues and ensure timely resolution of technical challenges.
• Growth Opportunities:
• Exposure to a wide range of IT technologies and systems.
• Mentorship and guidance from experienced IT professionals.
• Opportunities to participate in training programs and certifications.
• Potential for advancement within the IT department.
• Impact:
• Contribute to a positive user experience by providing timely and effective IT support.
• Minimize downtime and ensure business continuity by resolving technical issues quickly.
• Enhance the efficiency and productivity of our workforce by providing reliable IT services.
• Keywords: IT Support, Technical Support, Hardware, Software, Troubleshooting, Customer Service, Problem Solving, Research, Service Level Agreement, Computing Skills
• Replacement Leave for overtime work
• Team building / Company Activities
• Next to LRT station
• EPF
• Health Insurance
• SOCSO