Recovery Specialist (Mandarin Speaker)

Specialization: OTHERS OR CATEGORY NOT AVAILABLE

Job description:

Key Responsibilities: /n

• Products: Unsecured products (Loans, Credit cards)
• Perform outbound calls to recover delinquent accounts through instalment plans, settlements, and composite payment arrangements.
• Follow call scripts and collection strategies in line with company and regulatory policies.
• Operate dialer systems efficiently and ensure timely updates of follow-up actions in the CACS system.
• Escalate high-risk cases and complaints to Line Manager.
• Recommend field referrals and negotiate settlements to reduce risk.
• Maintain accurate customer records and support post-settlement tasks.
• Complete all required training and e-learnings on time.
• Adhere to money laundering prevention procedures and ethical standards.

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