Client representative (customer service) - ref. s54780023
About the Client
Our client is a prominent player in their industry, known for their commitment to providing exceptional service and maintaining a strong reputation for quality. They are seeking a dedicated Client Representative to act as the primary point of contact for their customers, ensuring high levels of satisfaction and loyalty.
About the Role
The Client Representative will be the main point of contact for all client inquiries and post-service calls, handling questions and concerns via phone, email, or other communication channels. Key responsibilities include:
- Handling all client inquiries and post-service calls, serving as the main point of contact for questions and concerns.
- Working with business-to-consumer (B2C) clients, addressing their needs and providing solutions.
- Coordinating and processing orders, including timely delivery and returns.
- Actively resolving client complaints and issues by providing appropriate solutions and alternatives.
- Maintaining accurate records of all client interactions, transactions, and feedback in a CRM system or database.
- Collaborating with internal teams to resolve complex issues and ensure a seamless client experience.
- Experience: Prior experience in a customer-facing or client service role is essential. Experience with B2C clients is a plus.
- Key Competencies:
- Excellent communication and problem-solving skills.
- Ability to remain calm and professional when handling frustrated clients.
- Proficiency with CRM software and Microsoft Office Suite is a plus.
How to Apply
The above is just a guideline about the position. Please apply through this advertisement. Due to the high volume of applicants, only shortlisted candidates will be contacted.
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Associate Degree/Diploma
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