Admin Assistant
Eartistic Sdn Bhd Shah Alam Full-time
Oversee front desk activities including scheduling appointments and addressing customer inquiries for hearing assessments, fittings and follow-up visits.
- Efficiently manage administrative duties and documentation, ensuring accurate filing and record maintenance.
- Provide assistance to customers with hearing aids, accessories, batteries and other hearing care products.
- Accurately prepare quotation, invoices, receipts, delivery orders and sales report.
- Keep customer records, hearing test reports, warranty details and databases up to date.
- Collaborate with audiologists and technicians to facilitate daily clinic and laboratory operations.
- Follow up with customers about appointments, hearing aid servicing repairs and warranty claims.
- Oversee inventory management of hearing aids, earmolds, batteries and clinic supplies.
- Process payments and ensure proper financial and sales record-keeping.
- Maintain confidentiality and proper handling of patient information and medical records.
- Coordinate with HQ and couriers for order processing deliveries and inventory replenishment.
- Assist in hearing aid fitting sessions by preparing devices, accessories and necessary documentation.
- Ensure cleanliness and organization of the reception consultation and laboratory areas.
- Contribute to promotional activities, customer retention initiatives and clinic events.
- Professionally manage telephone calls, emails, WhatsApp inquiries and walk-in customer support.
- Facilitate smooth daily operations and provide administrative support to the hearing care team.
- Minimum SPM/STPM qualification; candidates with a Diploma in Business Administration or related field will have an added advantage.
- Proven experience as an Administrative Assistant, Office Assistant, or similar administrative role.
- Experience in the healthcare industry will be an added advantage.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Positive attitude, responsible, and willing to learn.
Eduroam Sdn BhdKlang, 11 km from Shah Alam
Diploma or equivalent qualification in Business Administration or related field.
• Prior administrative or office support experience will be an added advantage.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook...
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