Compliance Officer - SSF

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Job Title:

Compliance Officer - SSF

Job Description

• Spearhead the implementation of Security and other contractual compliance requirements for the assigned account
• Conduct periodic tests on controls and report compliance to stakeholders
• Manage Frauds and drive Fraud Prevention activities
• Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)
• Ensure all time readiness to internal and external audits
• Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)
• Risk Reporting and Communication
• Risk and Compliance team management and development
• Responsibilities:
• Conduct daily/weekly/monthly/quarterly checks on Account specific security and facility controls
• Lead and ensure that all internal and external audit related issues are tracked till closure
• Ensure function’s delivery is in line with operational and / or contractual obligations
• Manage escalations and implement action to avert future client escalations around compliance
• Seek to continually improve processes Integrity
• Provide on-going support, development, empowerment and positive reinforcement to floor on compliance
• Communicate information in a timely, relevant and accurate manner to all stakeholders
• Ensure that all account compliance policies and procedures are adhered to
• Establish supporting processes for Risk and Compliance framework in the account
• Provide relevant internal and external reports as per the account requirements
• Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output)
• Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction
• Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement
• Ensure that all internal and external audit related issues are tracked till closure
• Identify and drive continuous improvements and initiatives in the process
• Ensure that all internal customer/Employee queries are followed up on a timely basis
• Collaborate with internal teams, inter departments, cross functions across locations
• Be the Key contact for all compliance related queries and concerns from internal and external stakeholders
• Operational Risks

1. Manage Fraud and drive Fraud Prevention activities across span
2. Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: Outlier Analysis for trending fraud cases)
3. Review and update of FMEA document on a quarterly basis
4. Ensure testing of FMEA provisions are conducted per pre-determined frequency

Desired Skills:

• Excellent written and spoken English
• Detail oriented with excellent research, analytical and critical thinking skills
• Strong resource planning and organizational skillset
• Strong documentation, oral and written communications and interpersonal skills
• The ability to lead complex Fraud prevention initiatives, coordinate investigations, and individual task-level response activities across multiple teams and business units

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time2025-06-24

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