(JC) Customer Support - Mandarin AND English

apartmentAgensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. placeCyberjaya scheduleFull-time calendar_month 

Company Overview: A BPO company specializing in customer engagement and improving business performance for some of the world’s best brands. Our client comprises of companies from different industry: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Working Hours:

24 hour shift (rotation)

9 hours shifts (Include 1 hour break)

Working Location: Cyberjaya office

Position: Customer Support (Mandarin AND English)

As a Customer Service Advisor, you will be the first point of contact for users of our client company.

This role offers an exciting opportunity to combine your bilingual communication(Mandarin&Eng) skills with your passion for customer care, by assisting users from around the world with their booking needs and inquiries.

You will handle inbound interactions, resolve issues, and ensure a seamless and positive

experience for users.

Job Description:
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • MUST REQUIREMENTS
SPM - At least 6 months experiences in Customer Support
Diploma - At least 4 months experiences in Customer Support
Degree - Fresh graduate welcome
  • At least 6 months experiences in Customer Support
  • Ability to effectively communicate, both written and verbally as a bilingual speaker for

Mandarin language as well as English language

apartmentAgensi Pekerjaan JobScoper Sdn BhdplacePetaling Jaya, 21 km from Cyberjaya
Willing work in Rotational Shift.  •  Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints...
apartmentNTT MSC Sdn BhdplaceCyberjaya
to work in Cyberjaya (On-site) Job Description Summary The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks...
apartmentAddex Sdn BhdplaceKuala Lumpur, 25 km from Cyberjaya
Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat  •  Educating clients on how to use the Company’s website and trading platforms  •  Communicating with clients regarding...