(JC) Customer Support - Mandarin AND English

apartmentAgensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. placeCyberjaya scheduleFull-time calendar_month05/07/2025

Company Overview: A BPO company specializing in customer engagement and improving business performance for some of the world’s best brands. Our client comprises of companies from different industry: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Working Hours:

24 hour shift (rotation)

9 hours shifts (Include 1 hour break)

Working Location: Cyberjaya office

Position: Customer Support (Mandarin AND English)

As a Customer Service Advisor, you will be the first point of contact for users of our client company.

This role offers an exciting opportunity to combine your bilingual communication(Mandarin&Eng) skills with your passion for customer care, by assisting users from around the world with their booking needs and inquiries.

You will handle inbound interactions, resolve issues, and ensure a seamless and positive

experience for users.

Job Description:

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
MUST REQUIREMENTS

SPM - At least 6 months experiences in Customer Support
Diploma - At least 4 months experiences in Customer Support
Degree - Fresh graduate welcome

At least 6 months experiences in Customer Support
Ability to effectively communicate, both written and verbally as a bilingual speaker for

Mandarin language as well as English language

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