Customer Service Executive
Goldfinch Jewelry Sdn Bhd George Town Full-time
Know to speak Mandarin
- Sales target
- Minimum SPM or equivalent qualification
- Previous experience in customer service or retail is an advantage
- Good communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Basic computer knowledge (POS system, Microsoft Office, etc.)
- Able to work on shifts, weekends, and public holidays
- Positive attitude and willingness to learn
- Greet and assist customers in a friendly and professional manner
- Handle customer inquiries, feedback, and complaints effectively
- Provide accurate information about products and services
- Process sales transactions and ensure accuracy in billing
- Maintain a positive customer experience at all times
- Follow up with customers when necessary to ensure satisfaction
- Keep records of customer interactions and transactions
- Work closely with team members to achieve service targets
- Ensure the outlet/work area is clean, organized, and presentable
- Annual Leave
- Medical and Hospitalisation Leave
- SOCSO
- EPF
- EIS
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Company Trip
- 5 Working Days
- Staff Discount
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skills.
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Willing to work in rotational shift
• Attend to customer's inquiries
• To ensure that the information provided to customers are accurate and is compliance to the quality assurance requirements
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