[ref. c52244624] Export-Shipping Executive

Language: Proficiency in Mandarin and English (read, write, and speak) is mandatory.

• Excellent communication and coordination skills.
• Strong customer service orientation.
• Proficient in Microsoft Office and document management.
• High attention to detail and organizational skills.

• Basic knowledge of shipping/export procedures and logistics.
• Familiarity with international trade and government export regulations.

• Basic understanding of export procedures, international shipping, and logistics.
• Familiarity with government export regulations and international trade practices.
• Previous experience in a similar role will be an advantage.

• Meticulous and well-organized.
• Proactive in identifying and solving issues.
• Strong interpersonal skills with internal and external stakeholders.
• Able to manage multiple tasks in a dynamic environment.
• Quick learner and adaptable to changes.

Proficiency in Mandarin and English is essential.

• Communicate directly with international customers via email, phone, or in-person.
• Host and accompany customer visits at the factory.
• Conduct and document customer satisfaction surveys.
• Deliver excellent customer service to build strong relationships.
• Attend and resolve customer complaints promptly and professionally.
• Handle customer enquiries and provide timely responses.
• Follow up on payments in accordance with agreed payment terms.
• Prepare quotations and Proforma Invoices (PI) based on customer requirements.
• Handle customer orders and ensure accurate order entry.

• Distribute approved Proforma Invoices to the production department.
• Coordinate product/order amendments or changes with internal teams.
• Conduct feasibility studies on new or modified products.
• Liaise with production for sample requests and timely preparation.
• Issue Sales Orders (SO) to the Logistics Department.

• Request and confirm shipping schedules with appointed forwarders.
• Book shipments and confirm schedules to ensure timely dispatch.
• Prepare and verify comprehensive loading lists for each shipment.
• Conduct pre-loading inspections and container loading checklists.
• Coordinate container haulage with forwarders and issue dispatch instructions to hauliers.
• Generate and organize export documentation, including:
• Arrange secure courier delivery of original shipping documents to customers.
• Submit original export documents to banks as required.
• Maintain clear and updated records of all shipping activities and documents for traceability and audit.

• Prepare accurate and timely sales and export reports for management review.
• Assist in evaluating overseas suppliers under supervision.
• Support internal approval processes related to shipping, purchasing, and customer documents.
• 5-day work week
• Annual increment and performance bonus
• Career Advance Opportunities
• Medical, Dental and Optical benefits
• Staff purchase discounts
• HR activities