Customer Service Advisor/Customer Service Associate
JOB ELITE TT AGENCY Batu Pahat Full-time
What you'll be doing
- Respond to customer inquiries and complaints via phone, email, and chat channels in a timely and professional manner
- Troubleshoot product and service-related issues, and provide solutions to ensure customer satisfaction
- Maintain accurate records and documentation of all customer interactions
- Identify opportunities to upsell and cross-sell products and services to customers
- Contribute to the continuous improvement of customer service processes and procedures
- Collaborate with other departments to address and resolve customer concerns
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
- Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
- Previous experience in a customer service or call centre environment, preferably within the technology or software industry
- Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) software
- A passion for delivering exceptional customer service and a commitment to exceeding customer expectations
- Ability to work effectively in a team-oriented environment and adapt to changing priorities
Creative Stationery Sdn BhdBatu Pahat
Minimum kelayakan SPM.
• Boleh mula bekerja dengan segera selepas sesi temuduga.
• Mempunyai kemahiran komunikasi yang baik dan bersedia untuk belajar.
• Bermotivasi tinggi, berdisiplin dan mampu bekerja secara berdikari.
• Pengetahuan asas...
Creative Stationery Sdn BhdBatu Pahat
Minimum SPM qualification.
• Able to start work immediately after the interview.
• Good communication skills and willingness to learn.
• Self-motivated, disciplined and proactive.
• Able to work independently and have basic knowledge of...
JAC Recruitment MalaysiaBatu Pahat
COMPANY OVERVIEW
Our Client is a leading manufacturer of precision‑engineered components, providing end‑to‑end solutions for global regions across Singapore, Malaysia, China, Thailand, Vietnam, India, Japan, and North America. This organization is...