Security engineer (mobile app) [up to 8k]

• Master the art of troubleshooting while working alongside industry-leading security experts.

Why This Role Matters

Our client is a specialist in mobile application security, focused on shielding digital products from sophisticated threats. As a Security Engineer, you will be the frontline technical bridge, ensuring their cutting-edge security solutions work flawlessly for global users.

• Technical Support: Resolve customer inquiries through various channels, providing clear and accurate technical guidance.
• Testing & Diagnostics: Execute compatibility tests and document findings to ensure seamless app performance across platforms.
• Problem Resolution: Diagnose software and network-related issues, escalating complex cases to specialized teams when necessary.
• Knowledge Management: Build and maintain technical FAQs and internal knowledge bases to streamline future troubleshooting.
• Continuous Improvement: Analyze customer feedback to identify opportunities for enhancing product reliability and user experience.

• Proficiency in native mobile coding (Java, Kotlin, Swift) and cross-platform frameworks (Flutter, React Native).
• Strong analytical skills to root-cause complex software and network-related issues.
• Experience navigating help desk tools and project management software like Teambition.
• Ability to translate complex technical concepts into simple terms for non-technical users.
• High level of persistence and determination to resolve technical hurdles in a fast-paced environment.
• Fluency in English, with an advantage if capable of understanding Mandarin for broader communication.
• Collaborative mindset with the ability to work independently on detailed technical reports

• skills

• qualifications

• education

Bachelor Degree

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