L3 Support - Silverlake BWC
Accenture Malaysia Kuala Lumpur Full-time
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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Job Title: L3 Support - Silverlake BWCDomain: Core Banking
Sub-Domain: L3 Support
Location: Kuala Lumpur
Job Summary
We are looking for a Junior Application Maintenance / Production Support Engineer (L3) to support core banking applications, specifically within the Silverlake Customer (BWC) platform. The role involves maintaining system stability, troubleshooting production issues, and supporting deployment and automation processes in an AS400 environment.
Key Responsibilities- Provide L3 production support for core banking applications, ensuring system availability and reliability
- Investigate, troubleshoot, and resolve complex production incidents and defects
- Perform root cause analysis and implement preventive measures
- Support and maintain Silverlake Customer (BWC) applications, including Bankwide CIF Customer File
- Manage and support deployment processes using ALDON on AS400 systems
- Collaborate with L1/L2 support teams and development teams for issue resolution
- Participate in DevOps activities, including automation and continuous improvement initiatives
- Monitor system performance and ensure timely escalation of critical issues
- Maintain documentation for incidents, fixes, and operational procedures
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