Senior Executive, Standard & Performance
Malaysia Aviation Group Ampang Jaya Full-time
Qualifications
- SMP, Diploma & Degreee in any related field
- Minimum 8 years of operational flying experience or previous experience in safety management, audits, or investigations.
- Qualifies and current on at least one of Firefly’s operated aircraft types
- Strong understanding of SMS principles, operational regulations (CADs) and ICAO Annexes
- Excellent analytical and problem-solving skills.
- Strong leadership and team management capabilities.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and external partners.
- Participate in and uphold safety and security policies and procedures in alignment with FY operational objectives.
- Lead and drive staff performance within the Cabin Crew Department to ensure operations are carried out in compliance with company policies.
- Plan, develop, implement, and review the Cabin Crew Performance Management framework in line with organisational goals.
- Monitor and analyse cabin crew performance data to support continuous improvement initiatives.
- Ensure service standards, SOPs, and regulatory documentation remain current and aligned with industry and company requirements.
- Develop, circulate, and regularly update operational and station-specific information for Cabin Crew, including CIQ (Customs, Immigration, and Quarantine) requirements.
- Conduct Cabin Crew Department (CCD) Observation Flights as required to evaluate in-flight service quality and compliance.
- Assist in preparing and compiling the Department’s annual budget proposal.
- Collaborate with Human Capital on administrative, disciplinary, and performance management matters.
- Oversee disciplinary processes related to misconduct or non-compliance with policies and standards.
- Support audits and regulatory inspections by maintaining accurate records and documentation.
- Manage all CCD-related data and filing systems, ensuring accuracy, accessibility, and confidentiality.
- Administer Crew Removal, Reinstatement Post-Absence, and Resignation Clearance processes:
- Review and clear cabin crew members returning from maternity leave, long-term medical absence, approved leave, or no-pay leave.
- Ensure returning crew meet grooming and operational readiness standards.
- Oversee clearance procedures for resigning crew members.
- Assist in the recruitment process for cabin crew, including interviewing, evaluating, and selecting suitable candidates.
- Partner with internal stakeholders (e.g., Safety, Training, Quality Assurance) to align departmental performance and safety objectives.
- Contribute to special projects and initiatives as assigned by the Flight Operations Manager, Cabin Crew.
- Perform other duties as assigned by the Flight Operations Manager, Cabin Crew
- Senior Manager, Cabin Crew
- Ensure that regulatory documentation and service standards are aligned with corporate objectives, the Customer Experience strategy, and Safety & Security regulatory requirements. Provide support to the Flight Operations Manager, Cabin Crew, in ensuring that the Cabin Crew Department strictly complies with company policies and regulatory standards.
ASTRA FAMILYAmpang Jaya
Job Summary
We are seeking a strategic, data-driven, and hands-on Senior Executive/Executive, Ecommerce to drive the growth and optimization of our online sales channels. This role will oversee day-to-day operations of our ecommerce platforms...
Malaysia Aviation GroupAmpang Jaya
and commercial actions in a timely manner.
• Ensure compliance with company policies, commercial guidelines, delegated authority limits, and applicable contractual requirements.
Reports To
• Manager, Global Corporate Sales
Position Summary
• The Senior...
Malaysia Aviation GroupAmpang Jaya
and professional in stakeholder interactions
• Resilient and able to work under pressure
• High level of integrity and confidentiality.
• Manage end-to-end Senior Leadership lifecycle processes, ensuring accuracy, timeliness, and governance compliance...