IT Support Officer - IT (Enterprise Domain)
Malaysia Airports Kuala Lumpur Full-time
IT Support Officer - IT (Enterprise Domain)
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Date: 19 May 2025Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY- To ensure that all endpoints in the organization are running efficiently and effectively, and to provide exceptional technical support and customer service to end-users.
- To perform daily monitoring and maintain services of unit relevant infrastructure
- To perform 1st and 2nd level support - Remote troubleshoot on application or device problems
- To assist in maintaining and managing software packages and updates
- To execute and fullfill unit OTP
- To ensure SLAs are properly followed in handling and escalating IR based on severity and priority level on a daily basis
- To collaborate with vendors (hardware, software, services), outsource partners, and other stakeholders
- To provide technical support to end-users for endpoint device issues, including hardware and software troubleshooting and resolution
- To install and update software application via endpoint management tool
- To manage and maintain Printers services
- To assist on managing alerts services
- To maintain unit-related documents and records
- Manages customers and top management’s expectations.
- Work beyond area of control that contributes to overall endpoint performance.
- IT Operation and Maintenance experience
- Experience in endpoint troubleshooting, domain administration and project management
- Ability to work in a team
- Positive attitude and able to work under pressure
- A good team player
- Should have the ability to carry out tasks given.
- Willing to always learn new tasks
Education
EXTERNAL- Diploma preferably with specialization in Computer Science or equivalent.
- Professional certification; MCSE/MCTP or relevant industry certification is advantage
Relevant Industries
EXTERNAL- Minimum of 1 year experience working in IT security related field or system/server support
Additional Information
Open for Malaysian citizens only.Please be reminded that only online applications will be entertained.
Applications should reach us by 26 May 2025.
Only the shortlisted will be notified.
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