[ref. e83978317] Director - George Town

• Possesses foundational knowledge of freight forwarding and logistics, with an

• Demonstrates a strong grasp of shared service centre (SSC) models and end-to-end

• Brings a high level of financial control orientation, with a proactive mindset to

challenge existing norms and continuously enhance corporate standards and

• Bachelor’s degree in accounting, Finance, or related field; CPA, ACCA, or equivalent

• Minimum 12–15 years of progressive finance experience, with at least 5 years in a

• Strong knowledge of IFRS/local GAAP, tax regulations, and financial systems (e.g.,

SAP, CW1).• Proven track record in process improvement, change management, and cross

• Excellent communication, leadership, and stakeholder management skills.
• Process Optimization: Experience in streamlining AP, AR, and GL functions.
• Automation & Systems: Proficiency in ERP platforms (e.g., SAP, CW1) and

• Service Delivery Excellence: Strong focus on SLAs, KPIs, and customer satisfaction

• Team Development: Ability to build, mentor, and retain high-performing finance

• Change Leadership: Skilled in managing transitions, such as SSC migrations or

• Stakeholder Engagement: Strong interpersonal skills to influence and collaborate with

• Fluent in English (written and spoken)
• Fluent local language is added advantage
• Proficiency in ERP systems like SAP or Microsoft Dynamics for managing financial

• Advanced Excel skills, including pivot tables, macros, and data modeling.
• Familiarity with business intelligence tools such as Power BI, Tableau, or Qlik for data

visualization and analytics

Detailed Responsibilities:

• Accountable for the overall financial and operational performance of the Regional

Shared Service Centre, ensuring alignment with business goals and service

• Partners with the Vice President of Asia Pacific, Cluster and Country CFOs, and

Regional Finance teams to shape and execute business service strategies and

• Engages stakeholders to identify opportunities for service innovation and continuous

• Ensures all SSC operations reflect the company’s mission, values, and ethical

standards, maintaining full compliance with corporate policies and regulatory

• Strengthens the SSC’s external reputation, positioning IT as an employer of choice

• Leads risk management efforts within the SSC, collaborating with global process

• Drives global alignment by working closely with SSC leadership across regions to

harmonize processes, share best practices, and support enterprise-wide initiatives.

Leadership:

• Leads and empowers direct reports, fostering high-quality decision-making, service

• Cultivates a motivating and supportive work environment, aligning teams around

• Promotes open dialogue and inclusive collaboration, ensuring diverse perspectives

and best practices shape innovative business solutions that meet stakeholder

• Drives a disciplined culture of performance, regularly evaluating operational

• Champions strategic initiatives, sponsoring organizational projects and ensuring

timely, effective implementation.2

Stakeholder Management:

• Delivers consistent, high-quality services that exceed business partner expectations

• Leads proactive communication and change management efforts across the SSC and

• Defines and monitors performance metrics to drive operational excellence and ensure

• Builds and sustains collaborative relationships across countries, affiliates, and

• Serves as the primary escalation point for client concerns, resolving issues effectively

before senior leadership intervention is required.

People Management:

• Leads the development and execution of a comprehensive people strategy, including

organizational design, talent development, and a culture of engagement aligned with

• Oversees staffing and workforce planning, actively participating in recruitment,

onboarding, training, and career development to build a high-performing, future-ready

• Sets clear goals and performance expectations at the leadership level, fostering

• Implements robust succession planning frameworks to ensure leadership continuity

• Cultivates a positive and inclusive work environment that enhances employee

• EPF, SOCSO & EIS contributions provided
• Medical Insurance
• Sick Leave & Annual Leave included