Operations Executive (Mandarin Speaker)

As an Operation Executive you will oversee and manage all aspects of the outlets in the Food & Beverages industry. You will lead a team of selected outlets and your role will involve training, operational planning, and customer service excellence.

• Responsible for overseeing the outlet's overall operations and sales, including sales, customer service, staff recruitment, training and development, and administrative functions.
• Develop and implement standard operating procedures (SOPs) to optimize efficiency and maintain consistent operations across all store locations.
• Monitor inventory levels, restock merchandise as needed, and coordinate with the purchasing department for inventory management.
• Provide constructive feedback to promote professional growth among team members
• Convey sales targets and performance goals for the retail team, guiding them to achieve or exceed these targets
• Analyse sales data and trends to identify opportunities for growth and improvement
• Collaborate with the retail team to create appealing menu displays that attract and engage customers.
• Coordinate with departments to get better results on each branding needs.
• Ensure compliance with government & company policies, procedures, and relevant regulations.
• Any other duties assigned by the management from time to time.

Character & Attitude Requirements:

• Positive working attitude with a strong sense of responsibility and commitment.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Team player with excellent interpersonal skills and a collaborative mindset.
• Willingness to learn, adapt, and take on new challenges.
• Minimum a Diploma / Bachelor's Degree in management/admin/business or relevant field.
• Preferable 1 years of proven experience in retail or food/beverage industry
• Fresh graduate is welcome.
• Good written and spoken English, Bahasa & Mandarin
• Proficient in Google Workspace, Microsoft Office
• Poses own transportation
• Malaysian citizen only