Crisis Management Coordinator - Seberang Perai
An exciting opportunity has arisen for a Crisis Management Coordinator to join a globally respected financial technology organisation in Penang.
This role is perfect for someone who thrives in a collaborative, supportive environment and is passionate about ensuring the resilience of business operations on an international scale. As part of a knowledgeable and dependable team, you will play a pivotal role in safeguarding critical market infrastructure by supporting business continuity and disaster recovery initiatives.The organisation is committed to flexible working opportunities, generous family-friendly benefits, and continuous professional development, making it an ideal place for those seeking both personal growth and meaningful impact. Whether you are returning to work after a career break or looking to expand your expertise in crisis management, you will find a welcoming network that values your unique perspective and supports your journey every step of the way.
What you'll do:
As a Crisis Management Coordinator based in Penang, you will be instrumental in maintaining the organisation’s ability to respond effectively to crises that may impact its global operations. Your day-to-day responsibilities will involve close monitoring of geopolitical developments that could affect office locations worldwide, ensuring that any emerging risks are swiftly identified and communicated.You will manage critical communication channels such as the Corporate Notification Center Crisis Management System and Employee Hotline, guaranteeing that relevant groups receive timely alerts during incidents. Working hand-in-hand with facilities teams, you will help develop comprehensive emergency plans tailored to each office’s unique needs.
Supporting senior colleagues on readiness projects will allow you to contribute directly to the organisation’s overall resilience strategy. By fostering strong relationships with stakeholders at all levels, you will encourage a culture where preparedness is prioritised.
Your proficiency with digital tools will enable efficient coordination of crisis management activities while your input into process improvements will help shape best practices for years to come.
- Monitor geopolitical activities affecting domestic and international office locations to proactively identify potential risks impacting business operations.
- Administer the Corporate Notification Center Crisis Management System and Employee Hotline, ensuring timely communication of alerts via incident messaging systems and email.
- Collaborate closely with facilities teams to ensure robust Office Emergency Plans are established, maintained, and regularly reviewed for all locations.
- Support the Senior Operation Resilience Analyst by assisting with readiness projects, including testing recovery plans and participating in other proactive initiatives.
- Work alongside business units and support groups across the enterprise to identify recovery requirements and implement effective strategies for operational resilience.
- Guide the development of actionable recovery plans by facilitating cross-functional cooperation and validating these plans through regular testing exercises.
- Engage with peers and stakeholders at various management levels to promote awareness of strategic recovery objectives and foster a culture of preparedness.
- Utilise Google applications proficiently for documentation, communication, data analysis, and project tracking related to crisis management activities.
- Participate in continuous improvement efforts by providing feedback on existing processes and suggesting enhancements based on lessons learned from incidents or exercises.
What you bring:
To excel as a Crisis Management Coordinator in this forward-thinking organisation, you will bring hands-on experience navigating international environments where risk evaluation and geopolitical awareness are essential. Your interpersonal skills will shine as you collaborate with colleagues from around the world—demonstrating empathy, dependability, sensitivity to cultural nuances, and an unwavering commitment to shared goals.Your analytical acumen ensures that even under challenging circumstances you can interpret complex information accurately while remaining considerate of others’ perspectives. Communication comes naturally to you; whether drafting concise alerts or engaging stakeholders in thoughtful dialogue about preparedness strategies.
You are comfortable leveraging digital tools for everything from data analysis to project tracking—ensuring nothing falls through the cracks. If you have formal education or equivalent experience in crisis management or related fields—and especially if you possess project management expertise in the trade and services industry—you’ll find ample opportunity here to apply your knowledge while continuing your professional development within an inclusive environment.
- Demonstrated experience working internationally with a focus on evaluating risk and conducting geopolitical analysis using data-driven approaches.
- A collaborative mindset with proven ability to work effectively within global teams, building trust-based relationships across diverse cultures.
- Exceptional analytical skills combined with strong problem-solving abilities that enable you to assess complex situations quickly and recommend practical solutions.
- Outstanding communication skills—both written and verbal—that facilitate clear interaction with peers, stakeholders, and leadership at all organisational levels.
- Excellent prioritisation skills allowing you to manage multiple tasks efficiently while maintaining attention to detail under pressure.
- Full proficiency in Google applications (such as Docs, Sheets, Slides) for seamless documentation, reporting, analysis, and project coordination.
- Fluency in English enabling effective participation in multinational discussions and documentation processes.
- Bachelor’s degree or equivalent job-related experience providing foundational knowledge relevant to crisis management (preferred).
- Project management capabilities including task identification, project planning, understanding scope of recovery efforts, coordinating critical activities during continuity exercises or events (preferred).
What's next:
If you are ready to make an impact by supporting global business resilience within an inclusive team environment—this is your moment!
Apply today or email me at jack.moh@robertwalters.com.my to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn BhdBusiness Registration Number : 729828-T
Licence Number : JTKSM 423C