George Town - Assistant Manager, Property Management & Customer Service

• Attend to customer's feedback professionally in compliance with company standards and ensure resolved satisfactory within company assigned KPIs
• Initiate Pre-Handover inspection process & coordinate meeting with departments and contractors to ensure the properties are prepared and compliant for timely Vacant Possessions (VP).
• Ensured all the Handover Kit and VIP procedure including document were thoroughly prepared in advance, to facilitate a smooth and organized handover to customer
• Organized weekly meeting with relevant the departments and the main contractor to monitor the status of defect complaints and ensure timely resolution within the timeframe
• Establish strong relationship with customers/residents
• Source and coordinate with vendor or contractor for building maintenance and repair work

Requirements:

• Diploma/Degree in Property Management/Real Estate, Building Management or equivalent required
• 3-4 years experience in managerial role in Property Management & Customer Service, managed of high rise residential development and gated community
• Knowledge in Building Maintenance & Management, good communication and interpersonal skill, leadership, organization skill, and able to work independently
• Familiar in property or defect management platform, handling customer complaint and good problem resolving skill. In-dept understanding of SMA 2013, thoroughness and eye of detail, strong in Housing Development Act & trend

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical coverage and insurance
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance

Experience Required: Min 3 Year/s