Service Manager Automotive - Ampang Jaya

• Maximizes productivity by assisting all manager in the development of team members (thru actual process flow)
• Participates in community activities to enhance public awareness and the image of the company
• Follow and maintain company, customer and personal security procedures
• An Service Manager should expect his/her time to be devoted in the following four basic areas:

1. Transaction processing – 30% of the time
2. Operations – 40% of the time
3. People management – 20% of the time
4. Marketing – 10% of the time

• Participate in database management, such as collecting the correct customer data, verifying its accuracy, and implementing database-driven marketing
• Follow-up and monitoring of the branch activities, staff performance, working atmosphere and quality of services provided
• Creating and implementing new services and product ideas that follow the projects philosophy
• Creating systems and protocols for the different aspects of the daily work of the branch including documentation
• Maintaining continues communication and reporting to the Manager of SOD Branch
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management of SAP system.
• Oversee overall SAP daily report of WIPs, Insurance Orders and warranty submissions.
• Regular meetings with Operations Manager in presenting the SAP reports
• SAP - DBM - Parts Packages, maintenance packages and labor packages. Implementation of service maintenance modules
• Other duties as specified by Operations Manager "as needed" basis.
• Technical Skills:

• Leadership:

• Communication:

• Organization:

Strong planning, multitasking, and reporting skills. Experienced in warranty processes, insurance claims, and service campaign management.