[Korean Speaker] Customer Experience Associate

Good communication skill in Korean Language. (Non-Natives need to possess TOPIK 4 or above)

• Good English communication will be an advantage for this position.
• Fresh graduates are welcome to apply
• Able to relocate to Malaysia
• You will be serving a world famous airlines/travel agency.
• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Modify, change and/or cancel existing reservation.
• Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Attractive KPI incentives
• Transportation Allowance
• Company Corporate Discount
• EPF, SOCSO, EIS
• Health and life insurance
• Medical & Dental Allowance
• One way flight ticket & 2 weeks accommodation for Expatriate
• Working Permit will be provided for Expatriate
• Beverage Machines Subsidy
• Parking Subsidy

Working hours: Rotational Work Shift (9 Hours Per Day)