Customer Service Executive

Candidate Requirements:

• Minimum SPM / UEC qualification; a college degree is preferred
• Fluent in Mandarin (for Taiwan support) or Cantonese (for Hong Kong support), with proficient English communication skills
• Minimum 1 year of experience in customer service or sales is advantageous
• Strong analytical, problem-solving, and documentation capabilities
• Ability to articulate technical concepts to users at all levels of technical proficiency
• Experience or familiarity with digital content, mobile store, or hardware products is a plus

Key Responsibilities:

• Deliver exceptional customer service via phone, email, and chat, addressing inquiries on products and services
• Focus on achieving key performance indicators such as customer satisfaction, first-call resolution, and service quality
• Identify opportunities for service and process enhancements
• Participate in ongoing product and procedural training
• Support and mentor junior team members through knowledge sharing and collaboration

Preferred Skills:

• Background in IT/BPO industry
• Basic server knowledge and technical troubleshooting skills
• Ability to adapt in a dynamic, fast-paced work environment
• Familiarity with tools such as PSR, Fiddler, and Process Monitor is a plus

Annual Leave, Medical Leave, Normal working hours