Part Time Scheduler (Cleaning Services Company) (Fully Remote) [GG]

Our client is a dynamic start-up specializing in residential and commercial cleaning services. They pride themselves on offering tailored solutions, whether it's a regular cleaning, deep cleaning, or assistance with moving.

Location: Fully Remote

Responsibilities:

• Manage and adjust cleaner schedules using Launch27 and WhatsApp
• Communicate with clients to confirm appointments, address inquiries, and provide exceptional customer service
• Answer calls via JustCall
• Prepare and send quote estimates using the L27 system
• Follow up with clients on pending quotes or revisions
• Coordinate any changes or adjustments to the schedule in real time
• Communicate job details, updates, and changes to cleaners through WhatsApp
• Liaise with clients regarding job timing, availability, and special requirements
• Maintain accurate records of schedules, client preferences, and cleaner assignments
• Any ad-hoc tasks assigned by the supervisor

Requirements:

Requirements:

• 1 year experience in customer service
• Proven experience in the cleaning industry (It’s a MUST)
• Experienced in coordinating cleaners and managing bookings, handling emails and phone calls, giving cleaning estimations, communicating with clients
• Must be able to speak fluently in English
• Must be able to work night shift
• Highly organized and detailed-oriented
• Experience as cleaner is added advantage
• Strong communication skills with a client-focused approach
• Ability to handle urgent tasks efficiently and adapt to dynamic workflows
• Independent and able to work with minimal supervision
• Previous experience in the cleaning or related industry is a plus.
• Experience in managing social media content and utilise Canva for editing will be an advantage

Notes:

The client will give 1 week trial for the selected candidate, before offering the job.

Working Hours: 8:00 AM to 4:00 PM (Vancouver PST) / 11:00 PM to 7:00 AM (MYT)

Experience Required: Min 1 Year/s