Outlet Supervisor / Supervisor (Quill City Mall)

• Must possess at least an SPM Certification.
• Minimum 3 Years of Experience in F&B Outlet Management.
• Strong Teamwork Skills to achieve outlet targets and ensure smooth operations.
• Self-Discipline and Self-Driven to stay updated with industry Knowledge and Skillset to fulfill tasks in outlet operations.
• Basic Computer Skills, including proficiency in Microsoft Excel, PowerPoint, and other relevant software.
• Must Possess Own Transportation.
• Willing to Travel.

Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

• Expected to work at highest standard at all times to ensure outlets product and service quality.
• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.
• Salary Range: RM 3k - 5k.
• Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided.
• Employee Benefit.
• On-job Training & Development Provided.
• Rapid Career Advancement based on candidate on-job performance.
• Various Locations Available.
• Free CHAGEE Drinks.
• EPF SOCSO.