IT Engineer Technical Support - Bpo
Agensi Pekerjaan Eeevo Recruit Sdn Bhd Kuala Lumpur Full-time
Diploma & above with at least 6 months working experience
- Able to read, speak & type Mandarin traditional words
- Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019)
- Experience in either AIP, Data lost protection, Azure Log Analytics, Event Viewer, Windows Defender
- Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)
- Active directory knowledge (Entra ID)
- Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and commandline tools
- Working Knowledge on DNS , DHCP and basic TCP/IP communication
- Able to start working immediately (4th September 2025 intake)
NORMAL WORKING HOURS:
Monday - Friday: 9am - 6pm (If Public holiday required work with Replacement leave provided)- Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
- Experience in the enterprise customer arena
- Face-to-face customer engagement skills
- Excellent written, oral and presentation skills
- Troubleshooting knowledge & skills
- Good understanding of ITIL/Service Management
- Passion for new innovative technology and drive customer transformation
- Demonstrate effective balance between business and technical acumen
- Ability to effectively recognize and adapt to change
- Ability to deliver presentations and discuss complimentary products at a solutions level
- Ability to handle customer critical issues and work in difficult situations
- AL
- MC
- Hospitalization
- AIA insurance
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