Customer Development Executive – Vietnamese Speaker (Native/Near Native)

Education – Diploma or Degree in any field, with B2-level English proficiency (CEFR standard)

• Experience – At least 6 months in customer support, or fresh graduates with relevant qualifications
• Sales-Oriented Mindset – Tech-savvy, target-driven, and able to convert support calls into sales
• Key Skills – Strong in communication, multitasking, and building customer rapport
• Technical Skills – Typing speed of 40 WPM, proficient in Microsoft Office; CRM or sales experience is a bonus
• Working Hour
• Mon - Fri (9am
• 6pm) based on serving country
• Language Requirement – Must speak Vietnamese at a near-native or native level
• Inbound Call Handling – Manage incoming calls while maintaining professional sales and customer service behavior throughout the interactio n
• Consultative Selling – Identify customer needs and recommend relevant products or services to support business success
• Issue Resolution – Provide solutions within our Scope of Support (SOS) or guide customers toward third-party or paid services when necessary
• Technical Troubleshooting – Resolve client product issues effectively to achieve first-call resolution
• Performance Metrics – Consistently meet goals such as First Call Resolution, Conversion Rate, .NET Promoter Score, and New Sales
• Interpersonal Excellence – Exhibit strong communication, multi-tasking, and prioritization skills in a fast-paced, high-volume environment
• Make a Real Impact – Be part of a team that embraces diversity, promotes collaboration, and delivers real change.
• Bring Your Vision to Life – Your bold ideas are not just heard, but valued and put into action.
• Level Up Your Career – Gain access to growth opportunities through training, mentorship, and hands-on learning.
• Get Rewarded Right – Enjoy a competitive package, including strong benefits and ongoing recognition for your work.