5天制技术客服 - Open to IT / Mechanical / CS / Electrical Fresh Grad
Agensi Pekerjaan Tetap Hangat Sdn Bhd Kuala Lumpur Full-time
Requirement
- Degree, diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
- Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
- Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
- Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
- Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
- Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
- Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
- Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator
- Performance Bonus: RM 300
- Transportation Allowance: RM 400
- Mandarin Language Allowance (only entitled after passing probation): RM 500
- Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
- 13th-month salary + EPF & SOCSO
Marsh McLennanKuala Lumpur
working according to the respective team’s arrangement.
Senior Analyst - IT Problem Management
• Ensures data accuracy and facilitates reporting on problem trends within the organization.
• Analyzes and addresses weaknesses to improve overall service...
Robert WaltersKuala Lumpur
Our client is seeking a highly skilled IT Project Manager to join their dynamic team. This role offers the opportunity to work on significant, impactful projects within the global banking sector. The successful candidate will be responsible...
YSK Freshmart Sdn BhdKuala Lumpur
operations.
• Familiarity with diagnosing and rectifying IT-related issues remotely.
• Knowledge of Point of Sales system is an added advantage.
• Able to work in a team.
• responsible conduct relevant IT technical or applications training/guidance to users...