Team Leader - Retail - George Town

Minimum Qualification: SPM (Sijil Pelajaran Malaysia) or equivalent

• Languages: Proficient in both English and Bahasa Malaysia
• Work Schedule: Willingness to work on a rotating shift basis, including weekends and public holidays
• Personal Attributes:
• Presentable, friendly, and approachable
• Strong communication and interpersonal skills
• Team player with leadership qualities
• Self-motivated and customer-focused

Job Summary:

The ideal candidate is a proactive leader with strong interpersonal skills, committed to creating a positive shopping experience and fostering a motivated and productive team environment.

Key Responsibilities:

Team Leadership:

• Supervise, motivate, and guide retail associates to deliver excellent customer service and achieve store goals. Conduct regular briefings, assign tasks, and monitor daily performance.

Customer Service:

• Provide outstanding service by assisting customers in locating products, addressing inquiries, and resolving complaints in a professional and timely manner.

Sales Floor Management:

• Ensure the sales floor is consistently well-organized, fully stocked, and visually appealing according to company merchandising standards.

Inventory & Stock Control:

• Receive, process, and organize incoming shipments. Oversee stock replenishment and perform regular inventory checks to minimize discrepancies.

Point of Sale Operations:

• Handle customer transactions using the POS system, ensuring accuracy in payment processing and adherence to cash handling procedures.

Promotion & Product Knowledge:

• Inform customers about ongoing promotions and product features to drive sales and enhance the shopping experience.

Compliance & Safety:

• Ensure team adherence to company policies, SOPs, and safety guidelines, including proper handling of store security and hygiene protocols.

Maintenance & Housekeeping:

• Oversee end-of-day cleaning routines, including sweeping, mopping, and cleaning fixtures, ensuring a clean and welcoming environment.

Performance Monitoring:

• Provide constructive feedback and support team development through coaching and performance evaluations.

Operational Efficiency:

• Troubleshoot and resolve operational issues swiftly to maintain service standards and store productivity.

Additional Duties:

• Perform other related tasks as assigned by the management to support smooth store operations.
• Medical, dental & Group Insurance & optical coverage during your employment.
• Enjoy staff discount
• Career growth & development opportunities