Part-Time Customer Happiness Assistant (Part Time)

• proactive
• empathy
• responsible
• hardworking
• consistent to your work
• strong organisational and multitasking abilities
• excellent time management under pressure and tight deadlines

We are one of the online fashion store that caters to 100,000 customers needs yearly, we built relationships with the customers, which means you may have to work very closely with the customers in every aspect including coordination operation, before sales strategies and after sales strategies to discover and analyze the needs of the customers.

• You will be handling lingerie (bras) and women's clothes for the customers.
• You will ensure no customer is left waiting. You will be responsible for dealing with all customer enquiries in a timely manner, ensuring that every message receives a prompt and helpful response.
• You will manage the returns process. You will handle customer returns and exchanges, ensuring they are processed quickly and efficiently so the customer isn't left waiting for their refund or new item.
• You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
• You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
• You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
• Training Provided
• Overtime Pay
• Performance Bonus