Customer Service (Work From Home)

Able to speak & type Mandarin and have good English proficiency

• Minimum Diploma or higher.
• Previous working experience in customer service, or customer service related fields will be prioritized.
• Good communication and interpersonal skills.
• Preferably with outspoken personality.
• Presentable outlook and personality.
• With Customer Service experience is added advantage
• Computer Literate
• Able to work morning shift & night shift rotation (12 hour including 1 hour break per shift)
• To efficiently handle customer enquiries.
• To provide fast and timely solutions to all customer related problems
• To ensure customer satisfaction by providing excellent Customer Services.
• Effectively manage large numbers of incoming messages.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Good customer interactions and maintain customer relationship.
• Follow communication procedures, guidelines and policies.
• Deliver the right & accurate information to customers at all time.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients
• Following process and procedure of the Company.
• Work From Home Job, need to standby in front of PC
• EPF, SOCSO included
• Bonus
• Triple pay on public holiday
• Birthday Leave
• Annual Leave Up to 24 days
• Dental Claim
• Medical claim & body check up
• Paternity leave
• Maternity leave
• Marriage leave