Telesales Executive

• Experienced in contact centre/customer service/ customer support /BPO working environment.
• Must be proficient in English.
• Only Malaysian citizens are eligible to apply.
• Willing to work in shift & rotation basis.
• Must be fully vaccinated (2 doses).
• Handling inbound/outbound calls to educate and engage potential clients about product planning.
• Promoting our company’s planning products and services over the phone.
• Meeting and exceeding sales targets and performance metrics.
• Follow up and resolve customers complains and ensure IT is close to satisfaction.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Additional Allowances:

• Phone Allowance (Rebate): RM200