Executive/ Senior Executive, Claims (Reimbursement)

Diploma/ Degree in any medical or health science related field of study

• Fresh graduate or Candidate with 2 - 3 years’ working experience in healthcare related industry; knowledge in medical/ health claims
• Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
• Meticulous and attention to details
• Able to work independently in a fast-paced environment
• Result-oriented with sense of urgency towards True Customer Centricity
• Demonstrates ability to work as a team to deliver Allianz’s enhanced customer experience journey
• Applicants must be willing to work in KL Sentral

Do you seek new opportunities to gain knowledge?

This role is to process and review all medical/health Guarantee Letter within specified authority limit and ensures that payments are made within the turnaround time (TAT).

You'll be responsible for:

• To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit
• Responsible for the day-to-day operations for guarantee facilities (hospital admission and discharge)
• To be responsible for claim settlement and ensure payments are process within the agreed turnaround time and service standard
• To support Helpline team with enquiries pertaining to medical reimbursement
• To response to customer’s enquiries on claim reimbursement matters in a timely manner
• Assume the responsibilities of other team members as and when requires
• Participate in project initiatives to improve efficiency and productivity of the department
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity
• Performance Bonus
• Medical
• Education support
• Loans
• Dental