Ampang Jaya - IT Support Executive

Role Summary:

As Myra’s IT Support Executive is responsible for ensuring the smooth operation of IT systems and providing technical support to enhance efficiency within the property development environment. This position involves addressing technical issues, managing IT infrastructure, and contributing to the overall success of property development projects.

Responsibilities:

1. Provide technical support: Assist end-users with hardware and software issues, troubleshoot problems, and provide solutions to ensure smooth operations.
2. Help desk support: Respond to user inquiries, resolve technical problems via remote or in-person, and escalate complex issues to the vendor.
3. User account management: Create, modify, and delete user accounts, including granting access rights and permissions based on organizational policies.
4. Network administration: Ensure proper network connectivity, troubleshoot network issues, configure routers and switches, and monitor network performance.
5. Maintain hardware inventory: Keep track of hardware assets, update inventory records, and coordinate equipment repair or replacement as needed.
6. Coordinate with vendors: Interact with external vendors for procurement of IT equipment, software licenses, and services, and manage vendor relationships.
7. System Maintenance and Updates: Regularly update and patch software applications and operating systems to ensure security and functionality.
8. Conduct user training: Provide training sessions or workshops to educate users on IT systems, software applications, and best practices for data security.
9. Documentation: Create and maintain documentation for IT processes, procedures, and troubleshooting guides to support knowledge sharing and training.
10. Asset Lifecycle Management: Oversee the lifecycle of IT assets from procurement through disposal, ensuring compliance with organizational policies and regulations.

Requirements:

1. Education & Experience:
2. A bachelor's degree in computer science, information technology, or a related field is preferred.
3. At least 2 years of experience in a similar IT support role.
4. Technical skills:
5. Proficient in troubleshooting hardware and software issues and setting up Windows and Mac laptops.
6. Strong problem-solving skills to diagnose and resolve technical issues efficiently.
7. Ability to prioritize tasks and manage time effectively in a dynamic work environment.
8. Soft Skills:
9. Excellent customer service skills with the ability to remain calm and patient while assisting users, even in high-pressure situations.
10. Active listening skills to understand user issues and provide appropriate solutions.
11. Ability to adapt to new technologies and tools quickly, with a willingness to learn and grow in the role.
12. Strong verbal and written communication skills to effectively interact with end-users and explain technical concepts clearly and concisely.
13. Work Ethic:
14. Ability to Work Independently: Capable of working without supervision and taking ownership of tasks, demonstrating self-motivation and accountability.
15. Task Management: Diligently updates the status of tasks and projects on a weekly basis to ensure transparency and accountability.
16. Proactive Improvement: Able to provide additional value by offering suggestions, better solutions, and improved processes that enhance the efficiency of IT operations and user satisfaction.
17. Attendance and Reliability: Maintains excellent attendance with minimal unscheduled absences and demonstrates punctuality and dependability in meeting commitments.