IT Helpdesk

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Microsoft 365, Active Directory, and remote support tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

preferred skills:

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Knowledge of cybersecurity best practices.
• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Escalate complex issues to higher-level support or specialized teams.
• Document issues and solutions in the helpdesk knowledge base
• Assist with IT asset inventory and procurement.
• Provide support for remote users and mobile devices.
• Ensure compliance with IT policies and security protocols.
• Competitive salary and performance-based bonuses.
• Allowance Provided (Phone, Travel)
• Good Location
• Good working environment
• Free parking in office
• Professional development opportunities.