Inbound Customer Service Officer (Mandarin Speaking)

• Willingness to work rotating shifts, including weekends and public holidays, in a 24/7 environment
• Open to fresh graduates with a strong interest in customer service
• Prior experience in customer support, call centres, or banking industry is an added advantage
• Positive attitude with strong commitment to delivering excellent service
• Clear speaking voice with strong phone communication etiquette
• Detail-oriented, proactive, and able to work effectively in a team environment
• Good command of spoken and written English & Mandarin

Provide round-the-clock customer support, delivering a seamless and reliable service experience

Handle inbound inquiries with professionalism, offering clear, accurate, and customer-focused solutions

Address and resolve customer concerns efficiently while maintaining a high level of empathy and care

Uphold service excellence standards in every interaction, ensuring a positive customer journey

Follow up on customer requests and cases in line with contact centre procedures

Guide customers on available products and services, promoting awareness and self-service options where appropriate

Accurately capture and update customer information in internal systems

Maintain strict confidentiality and safeguard customer data at all times

• Sick leave
• Annual leave
• Medical and Hospitalisation Leave
• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days