Customer Experience Representative (Immediate Hiring)
Welsend Malaysia Sdn Bhd Kuala Lumpur Full-time
Fluent in English AND Mandarin
- Minimum 1 year of customer service experience
- Strong verbal and written communication skills
- Proficient in MS Office, & live chat tools
- Able to multitask and work well under pressure
- 5 working days per week, 2 days off, Rotational shifts (includes morning, evening & midnight shift)
- Willing to work rotational shifts including midnight shifts, weekends & public holidays
- Handle inbound & outbound calls, emails, and live chat
- Resolve customer issues efficiently and with empathy
- Gather customer feedback and share insights with the team
- Meet KPIs for customer satisfaction and response time
- Support process improvement initiatives
- 5 working days per week, 2 days off
- Rotational shifts (includes morning, evening & midnight shift)
- Annual Leave
- EPF
- SOCSO
- EIS
- Performance Bonus
- Training Provided
- Outpatient
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Diploma in any field; a business-related field is preferred.
• Minimum of 2 years of experience in sales.
• Prefer candidate with own transport and willing to travel.
• Proficiency in both English, Bahasa Malaysia and Mandarin is essential to...
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Lelaki, berumur 18-35 tahun
• Sihat tubuh badan
• Boleh membaca dan menulis
• Boleh menerima arahan dengan baik
• Menyimpan rekod yang tepat bagi semua bahan & peralatan
• Membuat permohonan penambahan stok apabila diperlukan
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Key Responsibilities
• Assist in planning lifting operations, equipment selection and load studies
• Prepare basic lifting plans, method statements and risk assessments
• Coordinate crane and trailer mobilization with logistics and site teams
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