Customer Service Simplified Mandarin Ci01

Language: Simplified Mandarin in Speak, Write & Read

• Education: Degree holder
• Experience: Min 6 months experience in Customer Service or KYC

Operation hour: 8am-11pm (rotational shift) | 5 days' work & 2 day off per week

KYC stands for Know Your Customer, a process used by financial institutions and businesses to verify the identity of their customers and understand the nature of their financial activities. IT's a key part of anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, designed to prevent illicit activities and ensure compliance.

• Checking on faulty purchase transaction

Here's a more detailed explanation:

What KYC is:

• Identity Verification: KYC involves verifying the identity of individuals or entities seeking to engage in business with a financial institution or regulated business.
• Understanding Customer Activities: It also requires understanding the nature and purpose of the customer's financial transactions and business relationships to assess potential risks.
• Risk Assessment: KYC helps assess the risk of money laundering or terrorist financing associated with a particular customer.
• Compliance: It's a legal requirement for many regulated businesses to comply with AML/CTF regulations, which often include KYC procedures.

Why KYC is important:

• Preventing Financial Crimes: KYC helps prevent money laundering, terrorist financing, and other financial crimes by ensuring that businesses understand their customers and can identify suspicious activity.
• Protecting Financial Institutions: It protects financial institutions from legal penalties, reputational damage, and financial losses that can result from failing to comply with AML/CTF regulations.
• Safeguarding Customers: KYC can help protect individual customers from being victims of financial crime or fraud.
• Building Trust: By demonstrating a commitment to KYC, businesses can build trust with their customers and stakeholders.
• KPI Allowance and Shift Allowance