Operations Manager, Customer Experience
Kulim Topwheels (Alor Setar) Sdn Bhd Sungai Petani Full-time
Minimum Bachelor's Degree in related field.
- At least 1 year of working experience in the automotive industry.
- Fluent in English, Bahasa Malaysia and Mandarin with excellent verbal and written communication skills.
- Has strong leadership skills to lead and motivate teams to achieve targets.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
- To plan and manage the front office reception to achieve targeted customer satisfaction index.
- Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
- Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
- Ensure prompt submission of well documented special service campaigns, technical report and fix IT right programmes.
- Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
- EPF / SOCSO
- Annual Leave
- Incentive
- EIS
- Medical and Hospitalisation Leave
Arvion ServicesSeberang Perai, 30 km from Sungai Petani
Job Overview:
We are seeking an experienced Senior Operations Manager to lead Fraud & Risk Operations within a fast-paced BPO/Customer Experience environment. This role is responsible for end-to-end service delivery, operational governance...
Kulim Topwheels (Alor Setar) Sdn BhdSungai Petani
Minimum Bachelor's Degree in related field.
• At least 1 year of working experience in the automotive industry.
• Fluent in English, Bahasa Malaysia and Mandarin with excellent verbal and written communication skills.
• Has strong leadership...
Arvion ServicesSeberang Perai, 30 km from Sungai Petani
Job Overview:
We are looking for an experienced Operations Manager to lead large-scale customer service operations within a dynamic and fast-paced environment. This role is responsible for driving operational performance, ensuring service...