IT Support - Ampang Jaya

Qualifications & Experience:

• Diploma or Bachelor’s degree with major course work in Computer Science, information systems, or related field.
• Fresh graduates are welcome to apply.

Skills/ Abilities:

• Basic knowledge of operating systems (Windows 7, 10 and 11), printers and networking.
• Passion for technology and knowledge of technical systems.
• Ability to prioritise and work under pressure.
• Ability to work efficiently and collaboratively in a team environment.
• Ability to quickly and aggressively adapt to changing needs and priorities.
• Standard interpersonal and communication skills.
• Maintain and monitor IT systems, networks, and servers to ensure optimal performance.
• Provide IT support for POS, hardware, software, Email, systems, and network issues (on-site and remote) to ensure smooth business operations.
• Perform backup system maintenance and recovery task.
• Responsible to monitor CCTV (HQ & Branch). Able to operate and maintaining the CCTV / Surveillance Equipment.
• Provide support for internal application (but not limited to) Sage Accpac, EIS, TR, CRM, Autocount and other relevant systems.
• Coordinate with external vendors and service providers for hardware & software support, application support, procurement, support contract and warranty claims.
• User profile management on Email, Active Directory, ERP and Internal System.
• Ensure hardware and software meet company guidelines.
• Maintain documentation for IT procedures and user guidelines.
• Maintain IT asset inventory and manage software licenses and procurement.
• Other ad-hoc duties as assigned.
• 5 working days
• Outpatient medical
• Group hospitalization & surgical insurance
• Annual bonus & increment