Head, IT Knowledge Management (Financial Services)

• knowledge management, collaborative culture, digital enablement, technology sector, continuous improvement, cross
• functional teamwork, coaching and mentoring, process enhancement, knowledge sharing, IT leadership An exciting opportunity has arisen for an experienced professional to take on the pivotal role of Head of IT Knowledge Management within a leading financial institution based in Kuala Lumpur.

This position offers you the chance to shape and drive a centralised knowledge management strategy at group technology level, ensuring that critical technology knowledge is captured, shared, and continuously improved across the organisation.

• Play a key role in building and maintaining a comprehensive knowledge management framework that supports both immediate operational needs and long-term strategic goals across the technology landscape.
• Enjoy the opportunity to collaborate with cross-functional teams, influence organisational learning strategies, and promote a culture of continuous improvement and knowledge sharing at all levels.
• Benefit from a workplace that values growth, ongoing training opportunities, and encourages you to mentor others while driving impactful change throughout the business.

What you'll do:

Your ability to coach others will be vital in embedding a culture of sharing while your oversight ensures compliance with governance standards. Ultimately, your work will directly contribute to faster incident resolution times and more reliable delivery references throughout the technology sector.

• Develop and execute a comprehensive knowledge management roadmap aligned with organisational objectives, including defining clear targets and actionable plans for excellence.
• Establish, grow, and maintain people, processes, and technology required for an effective knowledge management ecosystem within the group technology sector.
• Coordinate closely with cross-functional teams to ensure alignment between knowledge management initiatives and broader organisational learning strategies.
• Continuously review and enhance the operating model and framework for knowledge management to ensure it remains relevant, efficient, and impactful.
• Promote collaboration by defining, supporting, and encouraging best practices in knowledge sharing among employees at all skill levels and roles.
• Ensure that all knowledge technologies are current, fully functional, and used appropriately while safeguarding against misuse of company infrastructure.
• Control accessibility and flow of information within the organisation as well as to external parties to maintain data integrity and security.
• Capture new insights by leveraging advanced knowledge bases and ensure their effective use for incident resolution, standard operating procedures, and technical documentation.
• Monitor progress using analytics to assess engagement, functionality, effectiveness, and overall impact of the knowledge management strategy.
• Provide coaching, training, and support to champion a culture where knowledge management is embedded into daily operations.

What you bring:

A commitment to upholding governance standards alongside enthusiasm for mentoring colleagues makes you especially well-suited for this influential position.

• A degree in computer science or related computing studies provides you with the foundational technical understanding necessary for this role.
• At least ten years’ experience in leadership positions demonstrates your ability to guide teams towards achieving programme management milestones within complex environments.
• A minimum of five years’ hands-on experience with knowledge management tools such as Confluence, Jira, SharePoint or similar platforms ensures you are adept at structuring information effectively.
• Proven track record in application or infrastructure domain knowledge equips you with practical insight into both delivery and support processes within banking or financial institutions’ technology landscapes.
• Demonstrated ability to write technical content—including articles for incident/problem resolution or standard operating procedures—enables you to communicate complex concepts clearly across diverse audiences.
• Experience measuring effectiveness of knowledge initiatives using analytics allows you to identify areas for improvement while increasing engagement metrics.
• Familiarity with metadata usage for search engine optimisation or social media integration enhances discoverability of critical information assets within the organisation.
• Excellent interpersonal skills combined with collaborative communication style empower you to build trust-based relationships across multiple teams.
• Organisational skills marked by attention to detail ensure thoroughness in managing large-scale projects involving sensitive data flows.
• Certification in ITIL (or willingness to obtain) is advantageous as it underpins your understanding of best practice frameworks for IT service management.

What sets this company apart:

As part of this forward-thinking workplace culture focused on digital enablement and resilience requirements set by regulatory bodies—you’ll find ample opportunities not just for career advancement but also for making lasting contributions that shape the future direction of technology within the financial sector.

What's next!

If you are ready to make a significant impact by leading transformative knowledge management initiatives within a highly regarded organisation—this is your moment! Apply now if you are keen.

Do note that we will only be in touch if your application is shortlisted.

Licence Number : JTKSM 423C