Technical Product Specialist - Seberang Perai
Qualifications & Experience
Education:
- Minimum Diploma or Bachelor’s Degree in Engineering (Electrical/Electronic/Telecommunication) or equivalent.
Skills & Experience:
- Fluency in English is essential.
- Excellent manual skills and attention to detail in technical work.
- Strong analytical and problem-solving skills for hardware debugging and troubleshooting.
- Exceptional communication and interpersonal skills to work effectively with customers and internal teams.
- Demonstrated leadership and the ability to thrive in a collaborative environment.
- Prior experience in a similar industry-related position is highly advantageous.
Company description
INNO INSTRUMENT is the key market participant in the global telecommunications industry, which is one of the fastest growing sectors. INNO products have been developed based on figuring out the needs and wants of its customers as installers and operators of fiber-optic networks.Our products, such as Fusion Splicers and Test Equipment, are used around the world for installation, maintenance, monitoring, and troubleshooting of optical networks.
Job Description
Are you searching for an exciting new opportunity? Do you thrive in a forward-thinking and collaborative environment? If so, we’d love to meet you!
We are seeking a Technical Product Specialist to join our progressive and dynamic team.
We’re looking for a self-motivated, energetic individual with the drive, determination, and enthusiasm to succeed. This role involves working closely with the team, customers, and partners to provide technical expertise and support. Key responsibilities include responding to technical inquiries, offering advice and solutions, physically preparing and repairing products, and contributing to our company’s growth.
Key Responsibilities
Customer & Team Support- Support the sales team and distributors by providing accurate and timely technical product information.
- Communicate and collaborate with other departments to share and disseminate technical product knowledge.
- Provide consultations, advice, and recommendations to customers regarding product applications and technical inquiries.
- Deliver exceptional customer service through on-site visits, teleconferences, timely email responses, and comprehensive training sessions.
- Perform equipment repairs, calibrations, and technical troubleshooting to resolve customer issues within defined timelines.
- Apply analytical thinking to debug and resolve hardware issues effectively.
- Handle precise components for tasks such as assembly, disassembly, inspection, and minor modifications with strong manual dexterity.
- Physically prepare, inspect, and configure products, components, and demo units for delivery, internal use, or exhibitions.
- Maintain accurate service records including repairs, part replacements, and maintenance history.
- Assist the marketing team in exploring potential new market applications to expand the company’s product portfolio.
- Contribute to identifying and implementing growth opportunities.
- Participate in ad-hoc projects or assignments as needed.
- Travel occasionally to support business needs or customer requirements.
We look forward to welcoming a new Technical Product Specialist to our growing family!