Front Desk Cum Sales
Pet Universe Hotel & Grooming Services Sdn Bhd Klang Full-time
Sales experience, enjoys interacting with people.
- Cheerful, confident, communicative, warm-hearted and approachable
- Pet lovers, especially dog or cat owners, are preferred.
- Good command of English, Bahasa Malaysia and Mandarin. (Need to liaise with China customer / supplier).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Basic knowledge of pet care (e.g., grooming frequency, skin issues, pet behavior).
- Familiar with online marketing tools (e.g., Instagram, Xiaohongshu).
- Previous experience in customer service, grooming, salon, or retail setting is a strong advantage.
- Customer Service & Consultation
- Greet walk-in clients with a warm welcome
- Assist customers with service information and product recommendations
- Sales & Upselling
- Promote grooming packages, membership deals, and retail products
- Achieve monthly sales targets and assist with promotional campaigns
- Appointment Management
- Handle bookings via phone, WhatsApp, or walk-in
- Coordinate grooming schedules with groomers and manage daily appointments
- Cashiering & Data Entry
- Manage payments, issue receipts, and update customer records in the system
- Ensure daily sales reports and customer data are accurately maintained
- Customer Follow-Up & Retention
- Follow up with regular clients to remind about grooming schedules
- Handle feedback, complaints, and ensure a positive customer experience
- Store Operations Support
- Assist with stock display, cleanliness of the front area, and basic store upkeep
- Work closely with the grooming and hotel team to ensure smooth operations
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Overtime Pay
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